Terms and Conditions

Taking note of the following shopping terms & condition will enhance your online experiences with us

Important: Online Payment Mood (at our online store)

1.) Our current payment method is via select < PayPal > first. You can use VISA/Master after select PayPal

The steps to follows during cart check out :

1.) After your cart check out

2.) At "Choose Payment Method" , Please select < PayPal > first

3.) You can use Paypal or other major credit card like VISA/Master to pay

Payment Options

1.) Orders will be confirmed and shipped out when payment is received

2.) 4 options of payment

----You can Pay online via PayPal, or credit card
----For Singapore customer, We accept PayNow via QR code scan
----or Bank wire transfer

3.) For institutional customers (such as schools, international schools, ministry agency) other payment methods (such as e-invoice, GIRO) are available. Kindly check with our sales staff for further details.

4.) We do not accept personal cheques or cash payment

Pricing Policy

For Online shopping, You need to Register/Log In at our Home Page to view the price on line.

a.) Price is Fixed and subject to change without notice. All orders will be invoiced at the prevailing prices at the time that the order is placed.

b.) If you require special bid price for a bulk purchase, or project, please contact our sales staff.

c.) Price quote is Ex-warehouse Singapore.

d.) Price may not include local delivery costs and taxes unless otherwise specified.

e.) For purchase under Minimum Order Value (MOV) or Minimum Order Quantity (MOQ), additional handling cost may occur.

f.) Price quote is in Singapore Currency and apply to shipments to a Singapore address.

g.) International customers are welcome, other shipping mood available such as DHL, Fedex or your appointed shipping agent can be arrange.

Placing an order

1.) You can place an order by using:

a.) Online store shopping cart purchase

b.) An Order Form download from our web site (for schools customer )

c.) By Email an order to : sales@promatech.com.sg if you are from schools/ institutional library/ public library

d.) If you have not received acknowledge from us after you place an order for 3 days, kindly contact us (This is just to in case the electronic communication devices MIS-function)

2.) Existing school customers may also call our sales representatives to place orders.

3.) All orders should include following information in order to speed up order processing :

a.) Library or School's Name,

b.) Contact Person & Contact Telephone Number or Fax Number, Mobile number is require for local couriers service

c.) Product Stock # & Description, Quantity Ordered.

d.)Order Number (if any)

4.) Items in stock will be sent immediately (upon receipt of payment) or may be combined with other items in one delivery to save shipping cost. In general, shipping times can take up to 2~4 weeks depend on stock availability or items purchase. Custom furniture can take longer lead time than 2 weeks.

Shipping Cost & Minimum order

a.) Price include Free Local delivery within Singapore (Terms & condition apply, subject to change without prior notice )

b.) We set Minimum order quantity (MOQ) for single item purchase. However,if Order value below S$250 may subject to Minimum Order Value (MOV) administrative charge of S$20 per order processing depend on items purchase

c.) Try to combine your items in one delivery order to meet MOV or MOQ and save on handling cost

d.) Some of our product require minimum order quantity (MOQ) or minimum order value (MOV) to process, please contact us if you need assistance.

Lead Time

a.) Lead time is indicative only, may subject to stock available and sales.

b.) Quick ship items are normally ship within 1 week upon payment received.

C.) Furniture or custom display items may require 3 to 4 weeks lead time