Promatech.com.sg  
A Promatech Library Supplies company
 Right product for better library....        

For commercial & retail purchases, please visit www.librarysupplies.com.sg
or click here to shop (please register to sign in)   
   Home      Services      Order Information
 
How to place an order
 
 
1. Phone Order Hot line
 
Speak with our representative : +65-68541802    Mon-Fri: 9.00am to 5.00pm

(This line only open to librarians & schools enquiry. For End user kindly purchase online Only) 
 
2. 24-Hour Fax Line  
 
No need to talk? Just fax us your order : +65-67560537
 
3. Shop Online store 
 
Save time by shopping our convenient and safe website at our ON LINE STORE

Thousand of popular library supplies items are now at your fingertips- searchable and pay on line, try out this all new experiences with us!
  
4. Order Form Download
 
 
5. International Order
 
 
6. Quantity Bids  
 
 
7. Can't Find the products ?
 
 
8. Billing inquiries
 
We do e-Invoices for local schools
(e-Invoices is not applicable to on-line purchase)
 
 
 

Account Opening:
1.   Local government schools, ITE, Poly, Universities and International schools are automatically register under our system
2.   If you are the first time customer, kindly contact our account to establish the account#
3.   We accept T/T in advance for oversea schools customers
 
 
 
Order information and policies
 
1.Customer Service  assistance
 
We believed in provide good services to our customers. Delicate sale line are open from:
       9:00 Am to 5:00PM, (GMT+8, Singapore time)
       Monday to Friday.
       We close on Saturday, Sunday & public holiday.
 
2. Pricing Policy
 
1.)     Prices are Fix and subject to change without notice. All orders will be invoiced at the   prevailing prices at the time order is placed.
2.)     We are happy to discuss pricing of our products, so please gives us a chance to match any pricing offered by other vendors.
3.)     If you require a special bid prices for bulk purchase, or project, please contact our sale staff.
4.)     Prices quote for general supplies items are included local delivery unless otherwise specify.
5.)     For furniture and shelving, prices may not included delivery, assemble cost unless specify.  
6.)     Prices quote are in Singapore Currency
 
 
3). Placing an orders
 
1.)   You can place an order by using:
a)    Standard orders form:
       Order form can be Download from our Web site, or obtain from our sales department.

b)    By Fax     : Our 24 hour Fax #  65-67560537

c)    By Email  : sales@promatech.com.sg
 
2.)     Existing regular customer can also Call our sale representative  to place an orders.

3.)    All orders should Included following information in order to speed up the processing :
            Library or schools name,
            Contact person & contact Telephone  or Fax number,
            Products stock # & description, qty order.
            Order Number,(if any)

4.)    Items in stock will send immediately or may combined together in one plan delivery.

        However we hope you will allow orders processing time of 1~2 weeks for general supplies and 4 to 6 weeks for furniture items.
        Do call our sale to check for detail if you need the items urgently.
 
 
4). Small Orders & Urgent orders
 
Extra cost may incurred in processing small and urgent orders:

1.)    Orders less than S$100 may subject to handling cost of S$15 per order .
2.)    Urgent delivery request may subject to additional handling cost
3)     Try mix and match the products orders to meet minimum order value and save cost.
 
 
5). Products Mix
 
1)      We constantly review our products mix to ensure products quality, development and pricing structure stay competitive and up to date for our customers. We improve our internal   procedures to keep good stock level to ensure customers will received "fresh stock " all the time. 
2)      Quality products are continue to develop and add into our products mix. if you need some library supplies items but were not shows in our website , please let us know, it is likely that we can supply or at least tell you who can.
3)      Unavailable products will occasionally be substituted for ones of equal quality. We will keep you inform if such requirement occurs.
4).     At time to time, Products may modify, improve or subject to specification change such as colour, size or materials uses may vary. We try our best to keep customers inform if they is a change in the specification, however, we hold no responsibility to such change due to manufacturer improvement.
 
 
6) Special Bids Prices
 
Please contact us if you require a bid or quotation in bulk quantities purchase, or special project purchase, or supplies tender, click below and inform us your tender need :

                       sales@promatech.com.sg
 
 
7) Cancellation
 
Orders upon confirmation are not allow to cancel.
Design and build items such as signage, furniture, facilities.. or special order items such as custom imprint, promotional materials, IT equipment... etc are not allow to cancel once the order/s is confirm.
Cancellation charge or products full value ( included shipping it incurred ) apply in the events of a cancellation take place. 
Discuss with us if you have any concern on this policy.
 
 
 

 
copy right 2005
Promatech

Online Store

Promatech Library Supplies
Tel: 65-68541802
(Strictly for Librarians helpline!)
Fax: 65-67560537

Email:sales@promatech.com.sg
Web: http://www.promatech.com.sg
Republic of Singapore

Operating Hour:
Mon~Fri: 9am to 5pm
Sat/Sun/Public holiday: Off
Warehouse
(non walk in services)
32 AMK Ind Park 2 #05-10,
Sing Ind Complex.
Singapore 569510